What to confirm for this offer
Tell dispatch whether you have a usable spare and a wheel-lock key. A tire purchase, wheel replacement or puncture repair is not automatically included. If a tow is needed instead, confirm the service authorization and the online offer’s allowance of up to 15 miles to an approved facility.
Tell dispatch what is available
Identify the affected tire and whether your vehicle has a usable spare, a wheel-lock key, or a tire mobility kit. Many vehicles do not carry a full-size spare. Do not assume a service vehicle will have a replacement tire that fits.
Describe your location and whether the vehicle is near moving traffic, on uneven ground, or in a restricted area. Safe access affects whether a tire change can be performed where the car is stopped.
Confirm the service before work begins
An eligible service may involve installing your usable spare. Purchasing a tire, repairing a puncture, replacing a damaged wheel, or supplying parts can be a separate transaction. Ask dispatch about the next option if no usable spare is available.
Towing may be appropriate when a tire change cannot be performed safely or the vehicle needs a tire shop. Confirm the towing terms separately rather than assuming every follow-up service is included.
Follow vehicle and provider instructions
Avoid attempting a tire change next to moving traffic. Follow emergency personnel and the roadside provider’s directions. After a spare is installed, follow the vehicle manufacturer’s speed, distance, and replacement guidance; limits vary by spare and vehicle.
Prepare before the next trip
Learn where your spare and wheel-lock key are stored, or whether your vehicle uses a different system. Include tire condition and spare readiness in regular maintenance checks. Keep your roadside contact available on your phone.
See the complete online offer.
Roadside assistance is part of the All American Protection Plans online enrollment. Review every benefit and its limits before authorizing payment.
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